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Cannot obtain songbooks

Posted: Tue Dec 31, 2019 4:19 pm
by waynec444
Cannot obtain song books for the last three days.

BTW, cannot contact through the regular contact link. It requires Captcha to submit but Captcha does not appear so the message cannot be submitted. This is the only way to make contact. Hope this can be fixed so I don't need to post here to contact the admins.

Re: Cannot obtain songbooks

Posted: Thu Jan 02, 2020 5:56 am
by Jacky
Ah OK.
You can contact admin anytime by clicking the "contact us" tab on the top of our Mother Site but posting here is fine.

I think the captcha program is causing the problem so I will change it for another.
If you get any further problems with the song books downloads, let us know.
My apologies.

Re: Cannot obtain songbooks

Posted: Thu Jan 02, 2020 2:34 pm
by waynec444
I still cannot download the songbooks. When clicking on "purchase" it does not go to "checkout." All I get is the continuous revolving circle.

Re: Cannot obtain songbooks

Posted: Thu Jan 02, 2020 5:35 pm
by Jacky
Are you actually logged in when you are grabbing the books?
You have taken plenty before so I can't see what has changed.
Give it a shot while logged in and get back to me please.
If necessary I can offer another solution.

Re: Cannot obtain songbooks

Posted: Sat Jan 04, 2020 2:07 am
by waynec444
I am and have been logged in. This happened once before a while back but it was corrected within a day. Now after about a week it is still a problem.

Is anyone else having this problem? Are you getting sales from others in the past few days? I would assume that if I am having this problem there would be others. Try it yourself and see if you can get to checkout.

BTW, I have tried from two popular browsers.

Re: Cannot obtain songbooks

Posted: Sat Jan 04, 2020 6:02 am
by Jacky
Nobody else seems to have this trouble.
I have tested the system and retested and it's working fine.

Please message me here and I will send the whole lot in one go.
Sorry for the inconvenience.

Re: Cannot obtain songbooks

Posted: Sat Jan 04, 2020 4:18 pm
by waynec444
This is really strange.

Cannot message you at the contact location. I get the message that reCaptcha did not work. When filling out the form, reCaptcha is not even shown so of course cannot do it.

Still a problem. Even though I only need a few more, the whole lot will solve the problem. Hopefully it will be in individual files, not one huge one.

Thanks.

Re: Cannot obtain songbooks

Posted: Sun Jan 05, 2020 5:43 am
by Jacky
Yeah they will be all single files.
First though, I got rid of the captcha on the mother site so maybe your browser is the problem.
Your browser can "remember" pages you have previously visited etc.
Can you try clearing your browsers cache and cookies - here's a link to a site which will tell you how - https://www.refreshyourcache.com/en/home/
I personally use Ccleaner to do this.

Re: Cannot obtain songbooks

Posted: Mon Jan 06, 2020 7:03 pm
by Jacky
I have sent you an email, please get back to me when the issue is sorted, thanks.

Re: Cannot obtain songbooks

Posted: Tue Jan 07, 2020 6:13 pm
by Val
I've never had a problem downloading the karaoke song books.
I always download them as soon as they are updated as well.
Probably a cache issue but I can't say.